Refund Policy

7-Day Money-Back Guarantee

We stand behind our products and services. If you are not completely satisfied with your purchase, we offer a 7-day money-back guarantee.

Eligibility for Refund

To be eligible for a refund:

• Request must be made within 7 days of purchase
• The product/service must not have been substantially used
• Subscription services must be cancelled before the next billing cycle

How to Request a Refund

• Contact our support team at refunds@equalfaith.org
• Provide your order number and purchase date
• Explain the reason for your refund request
• Include any relevant document.

Processing Time

Refund requests are typically processed within 5-7 business days. Once approved, refunds will be issued to the original payment method.

Partial Refunds

Partial refunds may be granted in cases where:

• A subscription was partially used
• Multiple items were purchased and some were used
• Custom services were partially delivered.

Non-Refundable Items

The following are generally non-refundable:

• Setup fees and installation charges
• Custom development work
• Domain registration fees
• Third-party service fees
• Digital downloads that have been used in production.

Subscription Cancellations

For subscription services:

• You may cancel at any time
• Cancellation takes effect at the end of the current billing period
• No partial refunds for unused time within current billing cycle.

Disputes

If you believe a refund was wrongly denied, you may:

• Contact our customer service for review
• Submit a formal complaint to our legal department
• Initiate a dispute through your payment provider.

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